Workspace
Location Strategy
Learning Outcomes
After studying this chapter, you should be able to:
- Describe the five key factors in locating a brick-and-mortar startup.
- Discuss the challenges of designing and equipping a physical facility.
- Recognize both the attraction and the challenges of creating a home-based startup.
- Understand the potential benefits of locating a startup on the Internet.
Introduction
- A new venture idea begins to take shape materially as an entrepreneur works through all of the basic parts of the business plan.
- Resources are committed to the implementation of the plan, including the selection of a business location and any facilities and equipment that may be required.
- Internet has changed everything for many startups.
- The rise of the Internet-based venture has been a game-changing phenomenon.
Five Key Factors in Determining a Good Business Location
Customer Accessibility
Convenience for clients to visit or receive services.
🇲🇾 Context: Proximity to LRT/MRT lines, highways, or retail hubs like Mid Valley.
Business Environment
Competitors, safety, and local economic health.
🇲🇾 Context: Locating in MSC-status areas like Cyberjaya for tech startups.
Resource Availability
Proximity to materials, labor, and suppliers.
🇲🇾 Context: Near Port Klang for export logistics or universities for fresh talent.
Site Costs
Rent, taxes, and maintenance fees.
🇲🇾 Context: Balancing premium KL rates vs. affordable setups in Cheras/Puchong.
Personal Preference
Where the entrepreneur actually wants to live and work.
🇲🇾 Context: Choosing to base operations in a hometown like Penang for family ties.
Designing and Equipping the Physical Facilities
The Brick-and-Mortar Challenge: Avoid "Golden Handcuffs"
The entrepreneur must avoid committing to a space that is too large or too luxurious. Buildings do not produce profits directly; they merely house the operations and personnel that do so.
🇲🇾 Local Context:
Many F&B startups in the Klang Valley struggle early because they exhaust their capital on premium renovations in high-rent areas. Brands like myBurgerLab started lean with minimal aesthetics in Sea Park, focusing capital on operations and product quality rather than luxurious physical setups.
Challenges in Equipping the Physical Facilities
- Manufacturing equipment: Includes general purpose equipment (machines serving many functions) and special purpose equipment (designed for specialized functions).
- Retailing equipment: Small retailers need merchandise display racks, storage shelving, mirrors, customer seats, cash registers, etc.
- Office equipment: The location plan should list major pieces needed; the financial plan includes funds for their purchase.
Business Image
All new ventures should be concerned with projecting the most appropriate image to customers. Image is the engine of sales, so carefully consider how to mold your space to create a distinct and appropriate impression.
Locating the Startup in the Entrepreneur's Home
Home-based business: a business that maintains its primary facility in the residence of its owner.
Why Home-Based? (The Attraction)
- Get a business up and running quickly and cheaply.
- Save time and money wasted on daily commutes.
- Have something interesting to do, and get paid for doing it.
- Be your own boss, and reap the rewards from your efforts.
- Spend more time with family and friends.
🇲🇾 Local Example:
Khairul Aming (Sambal Nyet) started creating cooking videos and packing sambal entirely from his home kitchen to keep costs low and move quickly before scaling up to a multi-million ringgit factory.
Basic E-Commerce Business Models
E-commerce is the buying and selling of products or services over the Internet. It helps with early cash flow problems by compressing the sales cycle (reducing the time between receiving an order and converting it to cash).
Types of Customers Served
- Business-to-Business (B2B)
- Business-to-Consumer (B2C)
- Consumer-to-Consumer (C2C)
Nature of Online Presence
- Information-Based
- Content-Based
- Transaction-Based
- Emerging Models
🇲🇾 Local Example:
Christy Ng bypassed expensive brick-and-mortar locations initially by starting her custom shoe business entirely online (B2C Transaction-Based model) via Facebook before expanding to physical retail.
The Influencer & Flexible-Based Location Model
Definition: A highly adaptable, modern business model where the primary "location" is the entrepreneur's personal brand and digital presence (e.g., TikTok, Instagram, YouTube) rather than a physical building or a traditional e-commerce storefront. Operations are nomadic and flexible, allowing the entrepreneur to work from anywhere (cafes, co-working spaces, or while traveling) as long as they have internet connectivity and mobile recording equipment.
Key Characteristics
- Digital Real Estate: Follower count, community trust, and engagement rates serve as the "foot traffic" for the business.
- Low Overhead: Minimal need for physical storage or office space initially; relies heavily on content creation.
- High Mobility: The business moves with the entrepreneur, offering ultimate geographical freedom.
🇲🇾 Local Example:
Jane Lau (Jane Chuck) built her primary "location" through her lifestyle and beauty blogs and Instagram profile as an influencer, working flexibly from anywhere in the world. She later successfully leveraged this massive digital "foot traffic" and community trust to launch and scale her physical e-commerce brands, Chuck's (skincare) and Motherchuckers (apparel).
Discussion Questions
- What are the key attributes of a good business location? Which of these would probably be most important for a retail location? Why?
- Contrast B2B and B2C businesses. Identify some of the reasons final consumers give for not shopping on-line.
Case Study: Karen Moore's Catering Business
- Entrepreneur Karen Moore wants to start a catering and decorating business to bring in money to help support her two young children. Moore is a single parent, she works in the banking industry but has always had the desire to start a business. She enjoys decorating for friends’ parties and is frequently told, "You should do this professionally. You have such good taste, and you are so nice to people."
- Moore has decided to take this advice but is unsure whether she should locate in a commercial site or in her home, which is in rural central Texas. She is leaning toward locating at home because she wants more time with her children. However, she is concerned that the home-based location is too far from the city, where most her potential customers live.
- Initially, her services would include planning wedding receptions and other special events, designing flower arrangements, decorating the sites, and even cooking and serving meals.
Case Questions:
- What do you see as potential problems with locating Moore’s new business at home?
- What do you see as the major benefits for Moore of a home-based business?
- How could Moore use technology to help her operate a home-based business?
Learning Outcomes
After studying this chapter, you should be able to:
- Describe the characteristics and value of a strong management team.
- Explain the common legal forms of organization used by small businesses.
- Identify factors to consider in choosing among the primary legal forms of organization.
- Discuss the unique features and restrictions of five specialized organizational forms.
- Understand the nature of strategic alliances and their uses in small businesses.
- Describe the effective use of boards of directors and advisory councils.
Building Management Team
- Management team – managers and other key persons who give a company its general direction.
- Management team can bring greater strength to a venture than an individual entrepreneur can.
- The competence required in a management team depends on the type of business and the nature of its operations.
- Achieving balance
- to ensure balance, a management team should comprise of both competent insiders and outside specialists.
- Expanding social networks
- Social network – an interconnected system of relationships with other people.
- Sometimes it is not about what you know, but who you know that matters.
- Social network helpful in getting the business and sales start.
- Social capital – the advantage created by an individual's connections in a social network.
- Reciprocation – a powerful social rule based on an obligation to repay in kind what another has done for or provided to us.
Comparison of Basic Legal Forms of Organization
| Entity Type | Liability | Control | Taxation | Malaysian Context & Examples |
|---|---|---|---|---|
| Sole Proprietorship | Unlimited | Absolute | Personal Income | Enterprise (SSM) e.g., Early days of Dato' Haji Ramly Mokni's burger stall |
| General Partnership | Unlimited | Majority Vote | Personal (Flow-thru) | Perkongsian (SSM) e.g., Local legal clinics, audit firms, or early AirAsia partners |
| C Corporation | Limited | Board & Officers | Double Taxation | Sdn Bhd / Berhad e.g., Carsome Sdn Bhd, AirAsia Berhad, MyTeksi Sdn Bhd |
Forming Strategic Alliances
- Strategic alliance – an organizational relationship that links two or more independent business entities in a common endeavor.
- Strategic alliances are more important to small businesses today than ever before, and an increasing number of entrepreneurs are finding creative ways to use these cooperative strategies to their advantage.
- Strategic alliances with large companies
- These alliances are formed to join the complementary skills and expertise of the partnered firms, in order to promote the competitive edge for both parties.
- Strategic alliances with small companies
- Enhance mutual competitive strength.
- Involve outside contractors, licensing, partners, import/export operations, marketing agreements, and shared manufacturing.
- Setting up and maintaining successful strategic alliances
- Steps to improve chances for success:
- Establish a healthy network of contacts
- Identify and contact individuals within a firm who are likely to return your call
- Do your homework, and you will win points just for being prepared
- Learn to speak and understand the “language” of your partner
- Make sure any alliance offer is clear a win-win opportunity
- Continue to monitor the progress of the alliance to ensure that goals and expectations are being met, and make changes as they become necessary
Making the Most of a Board of Directors
- Board of Directors: the governing body of a corporation, elected by the stockholders.
- In concept, the stockholders elect the board, which in turn chooses the firm’s officers, who manage the enterprise.
- The directors set or approve management policies, consider reports on operating results from the officers, and declare dividends.
- Majority stockholder in a small corporation appoints a board of directors to fulfill a legal requirement.
- Entrepreneur who take a more constructive approach find an active board to be both practical and beneficial.
- In a family business, outsiders can play a unique role in helping evaluate family talent and mediate differences among family members.
- Contributions of directors: bring supplementary knowledge and broad experience to enterprise management.
- Selection of board members: owner needs to consider the value of an outside board, whose income not depend on the firm.
- Compensation of Directors: varies greatly, some firms no fees at all or modest compensation offered for the services of well qualified directors.
- An alternative: an advisory council – a group that serves as an alternative to a board of directors, acting only in an advisory capacity.
Local Context: Malaysian Entrepreneurs
Anthony Tan & Tan Hooi Ling
Grab (formerly MyTeksi)
Exemplifies a balanced management team combining strategic vision and operational excellence. Leveraged strategic alliances to expand across SEA before a massive IPO harvest.
Eric Cheng & Teoh Jiun Ee
Carsome
Malaysia's first tech unicorn. Demonstrates the power of aggressive expansion, strategic B2B alliances with dealers, and leveraging C-Corporation structures for heavy VC funding.
Tony Fernandes & Kamarudin Meranun
AirAsia
A classic partnership that transformed a struggling airline into Asia's largest low-cost carrier through disruptive innovation and strong social network leverage.
Discussion Questions
- Why would investors tend to favor a new business led by a management team over one headed by a lone entrepreneur? Is this preference justified?
- Evaluate the three most basic forms of organization in terms of management control by the owner and sharing of the firm's profits.
Case Study: Startover Automotive Services
- Ted Green and Mark Stroder became close friends as 16 year olds when both worked part time for Green's dad in his automotive parts store. After high school, Green went to college, while Stroder joined the National Guard Reserve and devoted his weekends to auto racing. Green continued his association with the automotive parts store by buying and managing two of his father's stores.
- In 2009, Green conceived the idea of starting a new business that would rebuild automobile starters, and he asked Stroder to be his partner in the venture. Originally, Stroder was somewhat concerned about working with Green because their personalities are so different.
- Green has been described as outgoing and enthusiastic, while Stroder is reserved and skeptical. However, Stroder is now out of work, and so he has agreed to the offer. They will set up a small shop behind one of Green's automotive parts stores. Stroder will do all the work; Green will supply the cash. The company will be called Startover Automotive Services, which seems appropriate, given the nature of the business.
Case Questions:
- How relevant are the individual personalities to the success of this entrepreneurial team? Do you think Green and Stroder have a chance to survive their "partnership"? Why or why not?
- Do you consider it an advantage or disadvantage that the members of this team are the same age?
- On balance, is it good or bad that the company will be started by two men who are very close friends? What are the potential benefits and drawbacks of mixing business and friendship in this case?
Learning Outcomes
After studying this chapter, you should be able to:
- Explain the importance of having a harvest, or exit, plan.
- Describe the options available for harvesting.
- Explain the issues in valuing a firm that is being harvested and deciding on the method of payment.
- Provide advice on developing an effective harvest plan.
Introduction
An entrepreneur who is developing a company strategy should think about more than just starting (founding or acquiring) and growing a business; the entrepreneurial process is not complete until the owners and any other investors have exited the venture and captured the value created by the business.
The Importance of the Harvest
- Harvesting (exiting) – the process used by entrepreneurs and investors to reap the value of a business when they leave it.
- Many entrepreneurs successfully grow their businesses but fail to develop effective harvest plans. They are unable to capture the full value of the business they have worked so hard to create.
- Harvesting encompasses more than merely selling and leaving a business.
- It involves capturing value (cash flows), reducing risk, and creating future options — the reason we prefer the term harvest over exit.
- Harvest is important to a firm’s investors as well as to its founder.
Method 1: Selling the Company
Strategic Buyers
- Firms in a similar line of business or in need of new products/services.
- Value is based on synergies created by combining firms.
- Often willing to pay a premium price over stand-alone value.
- Buyers can be customers, suppliers, competitors, or family.
Financial Buyers
- Focus on increasing sales growth and reducing costs (efficiency).
- LBO (Leveraged Buyout): Acquisition using a very high level of debt financing.
- Bust-up LBO: Buying to sell off assets. Build-up LBO: Grouping similar companies for eventual sale.
- MBO (Management Buyout): Top managers become significant shareholders.
Sales to Employees
- ESOP (Employee Stock Ownership Plan): Sold in part or total to employees.
- Uses employees' retirement contributions to buy company stock.
- Works only if employees have an "owner's mentality" (not just "9 to 5").
Method 2: Distributing Firm Cash Flows
- Involves the orderly withdrawal of the owners' investment in the form of the firm's cash flows.
- While immediate liquidation is an option, a firm earning high rates of return is worth more as a going concern than a dead one.
- The strategy often requires the firm to stop growing so it can increase the cash flows returned to investors.
- Risk: Reducing investment when the firm faces valuable growth opportunities could leave it unable to sustain its competitive advantage, unintentionally reducing business value.
Double Taxation Warning
Income is taxed twice: first as corporate earnings and then as stockholder dividends during the cash flow withdrawal.
Method 3: Initial Public Offering (IPO)
The first sale of shares of a company’s stock to the public. Many entrepreneurs consider the prospect of an initial offering as the "holy grail" of their career, bringing increased prestige within business circles.
Key Requirements
- Registering stock with the SEC (In Malaysia: BURSA Malaysia).
- Filing a detailed registration statement with in-depth financial, management, and operational information.
Primary Reasons for IPO
- Raise capital (for expansion, paying down debt, liquidity).
- Signal quality and attract investors.
- Make publicly traded stock attractive to key personnel (incentive pay).
Method 4: Private Placement
Selling equity to a private equity investor rather than the public market. This often involves a complex valuation and capital structure to meet the total enterprise value while allowing the original seller to cash out partially.
Firm Valuation and the Method of Payment
The Harvest Value
- Valuing a company may be necessary on numerous occasions during the business's life.
- Value is created when a firm's return on invested capital is greater than the investors' opportunity cost of funds.
- Price is determined by an intricate process of negotiation between buyer and seller.
- It doesn't matter what an owner believes the business is worth; it is worth only what someone is prepared to pay.
The Method of Payment
- Entrepreneurs have 3 choices: Sell the assets, sell the stock, or merge.
- Sellers prefer to sell stock (gain on sale is capital, resulting in lower taxes).
- Buyers prefer buying assets to relieve responsibility for hidden/unknown liabilities.
- Entrepreneurs accepting stock in payment are frequently disappointed (they can't affect stock value after exiting). Only accept stock if you have great faith in the acquiring firm's management.
Developing an Effective Harvest Plan
1. Anticipate the Harvest
Exiting is like brain surgery; many things can go wrong. It takes time and distracts from day-to-day affairs, leading to loss of momentum. Planning for an IPO means maintaining strict accounting and selecting a strong board early.
2. Expect Conflict
Emotional and cultural stress is high. Buyers are detached, while sellers worry about non-financials. Conflict often arises at varying degrees if the entrepreneur remains with the company after the sale.
3. Get Good Advice
Seek experienced professionals. The experts who helped grow your business may not have the specialized exit experience needed. Going public is a beginning, not an end—professional advice is vital.
4. Understand Motivations
Harvesting can cause severe "seller's remorse." Be aware of the emotional toll and potential problems, like selling a firm or going public and then losing everything.
What's Next? (Life After the Exit)
Entrepreneurs are, by nature, purpose-driven people. After a successful exit, many find themselves asking "What's next?". Because of their drive, post-exit entrepreneurs often choose to give back with both their time and their money.
Local Context: Malaysian Exits & Harvests
Mark Chang (JobStreet)
Strategic Sale
A classic strategic exit. Founded in Malaysia, JobStreet dominated the SEA market before being acquired by Australia's SEEK Limited for RM1.73 billion, capturing immense value for its founders.
Tan Brothers (MR. D.I.Y.)
IPO on Bursa Malaysia
One of Malaysia's largest retail IPOs. Partnered with a private equity firm (Creador) to accelerate growth, leading to a massive public offering that successfully harvested value for all investors.
OldTown White Coffee
Takeover & Privatization
Harvested through a RM1.47 billion complete buyout by Dutch coffee giant JDE. This provided a definitive cash-out exit for the original founders and existing shareholders.
Discussion Questions
- Explain what is meant by the term harvesting. What is involved in harvesting an investment in a privately held firm?
- Contrast a sale to a strategic buyer with one to a financial buyer.
- What is the primary purpose of an initial public offering (IPO)? How does an IPO relate to a harvest?
Case Study: The Unfulfilled Entrepreneur
An entrepreneur addresses the difficult question of when to sell his business:
- "I started my telecommunication business when I was 18, and I’m going to be 47 this summer. It’s a successful business and provides me with a good living. I love the technology. I love my employees. I love my customers (most of them). Yet each day I feel more and more unfulfilled in what I’m doing."
- "At the risk of sounding arrogant, I feel like a big fish in a little pond, unchallenged and bored. I have a lot of business knowledge that I feel is being wasted here, just doing the same thing year after year."
- "I’ve tried some side ventures over the years without much success. I’ve also considered selling the business, but it’s too large to be bought a local competitor-we do about $2.5 million a year-and too small to attract the attention of large companies."
- "Besides, I don’t know what I’d do if I did sell it. And will whatever I do next allow me to earn as much money as I’m earning now? More important, will I like it, or will I regret letting go of the one thing I’ve had all my adult life?"
Case Questions:
- Do you agree that the entrepreneur’s company is not sellable?
- Are there any other options for the entrepreneur besides selling his business?
- What would you recommend the entrepreneur do? Why?